12 June 2023
During an inspection looking at part of the service
About the service
Ordinary Lifestyles provides care and support to people living in a number of 'supported living' settings so that they can live in their own home as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right Support:
Staff knew and understood people extremely well. They put people at the heart of everything they did, helping people to live active and happy lives. People received care and support from a consistent team of dedicated staff, some of whom had worked for the service for many years. Staff enabled people to access specialist healthcare services and followed best practice when supporting people with their communication, and with making decisions. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
Everyone who provided feedback to us praised the service. People received person-centred care of a high standard. Staff were caring, kind and understanding and treated people with respect and dignity. Staff knew people well and provided support and care on an individual basis. Staff understood how to protect people from poor care and abuse. There were enough skilled staff to meet people's needs. Staff were given opportunities to learn and develop their knowledge, which meant people were cared for by highly skilled support workers.
Right Culture:
The culture of the service was exceptionally friendly, open and transparent. People, relatives and staff were listened to, and their feedback used to inform improvement and development. Auditing systems were in place that enabled the registered managers to have effective oversight of the service and identify and respond to any improvements needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 12 April 2018).
Why we inspected
We inspected this service because it was over 5 years since we last visited and inspected them.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.