Wellhead Lane

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed 1 Quality Statement for this key question. Our findings were - People had been involved in writing policies and procedures for the service including a complaints policy. People had regular reviews where they could discuss what was working for them or what needed to change. There were also 'house meetings' where people could discuss what was happening at the service and what activities and events they wanted to plan. People had access to local healthcare professionals. Staff provided the support people wanted to attend any appointments.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they had access to healthcare if they needed it. People said they could visit healthcare professionals independently or with a member of staff. People were asked for their views on how the service was managed and they knew how to complain. People had been involved in reviewing the complaints policy. People had been supported by staff to identify and challenge barriers to equality. This had improved outcomes for people.

The registered manager had carried out an analysis of the Human Rights principles with people, making sure they understood their rights. Staff told us they were aware of different communication methods to help people understand choices.

Systems were in place to make sure people were involved in reviews of their care. The provider completed regular surveys to gather people’s views and there were monthly ‘house meetings’. Minutes of any discussions were kept and shared with staff for them to know people’s feedback. People had a hospital passport which recorded their individual needs in areas such as communication. This document went with people in the event of any hospital admission for the healthcare professionals to read. People had been involved in reviewing some policies and forms. People had designed forms to use which were accessible to them.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.