- Homecare service
Sanctuary Supported Living (Hazel Court)
Report from 7 February 2024 assessment
Contents
Ratings
Our view of the service
Sanctuary Supported Living (Hazel Court) provides care and support for adults with a learning disability who live in 'supported living' accommodation. There were 14 flats available at the site. People's care and housing are provided under separate agreements. At the time of this assessment there were eight people who received support with personal care. Not everyone who uses the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. This assessment was prompted by information of concern in relation to management of known risk. We assessed 2 quality statements under the Safe and Well-Led key question. During this assessment we found the service remained safe and well-led. People were protected from harm by staff who understood people’s individual risks. The provider worked well with external agencies to ensure good outcomes for people. We undertook a site visit on 21 February 2024, off-site activity ended on 14 March 2024. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People's experience of this service
People who we met at Hazel Court told us they felt safe, we saw the interactions between people and staff were positive and supportive. People felt there were enough staff available should they need additional support. Care was person-centered and reflective of people's preferences and promoted their independence, interests and dignity, privacy, and human rights. An expert by experience spoke to relatives on the telephone. All relatives felt their family member was safe. It was recognised there had been changes in the leadership of the service over the last 12 months, which relatives felt had impacted on communication. However, relatives, also felt the new manager listened and was proactive in their approach. Relatives confirmed there were upcoming meetings to discuss any queries or concerns. Health and social care professionals feedback was positive. Professionals reported an open and transparent provider, who involved professionals for additional support and guidance where required.