Sanctuary Supported Living (Hazel Court)

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We assessed the following Quality Statement: Governance, management and sustainability. There were effective governance systems and processes in place to drive improvement within the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff understood their roles and responsibilities within the team and how these contributed to ensuring the safety and quality of the service. There was a clear management and staffing structure and staff were aware of their roles and responsibilities, were motivated, and had confidence in the management team. The staff team assessed the quality and safety of the service through audits. This provided effective oversight of what was happening in the service. This meant concerns were responded to in a timely way and allowed reviews of care to be completed promptly. While there had been a period of time where the leadership of the service had not been consistent; at the time of our assessment a new manager was in post, and was rebuilding communication with people, their relatives and external professionals. They were aware of their responsibility to maintain standards of governance and oversight of the service. We could see that meetings were being held to provide people and relatives the opportunity to raise any queries or concerns they had, so these could be addressed. Where meetings had already taken place, actions were in place to address improvements required. Feedback from external professionals was positive, where it was felt that the new manager was, "extremely proactive and gives regular updates on any concerns/incidents." The professional continued to say they had no concerns about the effectiveness of the leadership nor the abilities of the staff to keep people safe.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.