Jane House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People did not have complete choice or control over their lives. There were some aspects of people’s care and environment where authorised restrictions were in place to keep people safe. Within these restrictions people were encouraged to make decisions about aspects of their care and how to spend their time. Relatives told us, “It is a good home. The staff are really caring.” And “They are very caring and passionate about what they do.”

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Care plans promoted people’s independence with self-care and daily living skills and reflected the level and type of support people required to achieve this. Relatives told us staff understood how their loved ones communicated and made their wishes known. A relative said, “They know and understand his needs even with no language.” Another told us their loved one would take a member of staff's hand and lead them to the gate if they wanted to go out. We observed this during the inspection and the person was happy to be supported to go out in their car.

Staff understood the need to respect people’s privacy and enable people to spend time alone. They provided examples of how they balance this whilst keeping people safe. Examples included the use of assistive technology. Staff were familiar with people’s communication needs and how people communicated choices and preferences. Staff told us people were able to prepare snacks in the main kitchen and provided suggestions for meals and the shopping list. People were able to make choices at mealtimes.

We observed staff providing people with choices using appropriate communication methods and allowing people the time to respond. We saw people use pictorial communication boards to choose an activity and assistive technology to make meal choices. We observed people independently using recreational equipment around the garden and choosing to have time alone, which was respected. At the bowling alley a person’s choice not to continue the activity was respected and their preference to go for a drive in the car was actioned.

People had individual activity plans which reflected their diary of social, recreational and interest pursuits. Person centred-support planning and keyworker meetings reflected people’s individual needs and wishes. The service worked with the local authority to ensure restrictive practices were current, authorised, and lawful.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.