Jane House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People had access to care and treatment. People’s accessibility needs were taken into consideration including mobility and communication. People had communication assessments as part of their care planning pathway. People’s protected characteristics and diversity needs were considered in line with the Equality Act 2010. The Act ensures everyone is lawfully protected from discrimination.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s needs were met by a holistic approach to assessing, planning, and delivering care and support. People’s protected characteristics under the Equality Act were identified and recorded. Care and support plans reflected people’s abilities and what they were able to do for themselves.

Staff respected people’s individuality and supported each person in a non-discriminatory way. Staff had received training in equality and diversity and knew how to support people in a way that took account of their abilities and lifestyle choices.

Practices had been adopted in accordance with right support, right care, right culture. Staff had received approved training to support people with a learning disability and autistic people.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.