- Care home
Southlands Place
Report from 6 January 2025 assessment
Contents
Ratings
Our view of the service
Southlands Place is a residential care home providing nursing care and support for up to 72 people. People were living with a range of needs associated with the frailties of old age and some people were living with dementia or other mental health needs. This assessment took place from 8 January to 14 January 2025. We carried out an on-site visit on 12 and 13 January 2025. At the time of this assessment there were 68 people living in the service. The assessment was planned in response to concerns raised about the safety of people, the management of the service and governance systems. We did not identify any significant issues during this assessment and the service has remained Good, with minor areas identified for continued improvement. There were quality assurance checks completed by the management team to ensure care, treatment and good outcomes for people were maintained, there were some areas that needed improving and these were actioned during the assessment process. People received safe care and staff managed risks safely and effectively. People and staff told us they would feel confident to raise any concerns and that these would be responded to by the management team. The provider had liaised with external health professionals to provide joined up care and treatment for people. Staff and management knew people well and received an induction, training and support that enabled them to manage people’s health and social care effectively and in a responsive way. Staff treated people with kindness and compassion, and there was a positive and friendly culture in the service. Systems were in place that allowed people, relatives and staff to speak up and have their voices heard. There were ongoing improvement plans to make further improvements to the home.
People's experience of this service
People and their relatives gave positive feedback about living in the service. They told us they were cared for by kind, humorous, and respectful staff, who were well trained. They felt the staff knew them well and supported them safely. People were encouraged to be as independent as possible and were supported to keep in touch with family and friends. Not everyone was able to share their views on living at Southlands Place, but those that could told us, “Really happy here, I’ve got everything I need and the staff are so kind,” “I am comfortable, can’t say I ever thought I would be in a care home, but it suits me here “ and “Good, I feel safe and the food is very good, I’ve made friends and we can all meet up.” Relatives felt well informed and able to raise any issues, however minor with the staff or management team. They also described the staff and management team as welcoming, helpful and approachable.