Archived: Goldcrest

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People living at Goldcrest were not provided with activities to support their independence, health and wellbeing however, staff spoke to people with dignity and respect and were caring.

This service scored 60 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff did not always ensure people had independence, choice and control, however, we observed staff speaking with people with kindness and respect. Relatives told us staff were compassionate, kind and caring however, they had not always been involved in care plan reviews. One relative said, “we have general chats, but we haven’t had a meeting and I have not been involved in or seen a care plan.” Healthcare professionals who visited the home told us they had concerns people were not provided with activities that suited their individual care needs. Relatives told us people did lacked stimulation both inside and outside of the home in the community. Activities usually included people sat in the lounge with a television or music on. Comments included, “We brought a specialist puzzle for staff to do with [person] however the puzzle pieces remained on the floor for three weeks” and, “I think [person] would benefit from more stimulation.” However, we observed staff providing nail care and supporting people to colour in on the day of our inspection. One relative said, “People here get a good life. There is always something going on the TV is on or music is playing. Some people play a puzzle and there are people having a chat. I don't know if they have people coming like to do exercises, singer, or anything like that.”

The registered manager had not recorded when they supervised staff and could not provide evidence to demonstrate their observations however, told us they were assured staff offered choice to people as they had observed this when working alongside staff. The registered manager described how staff provided choice to people in a way they would understand. The provider did not have a robust process in place to identify and regularly review people's choices for example, their choice of activities.

People responded positively to staff interactions; we observed staff speaking with people as if they knew them well.

People and their families had not always been asked what people’s choices were and care plans did not always reflect people’s choices and preferences. Care plans did not always fully reflect people’s physical, mental, emotional and social needs. Care plans had not always been reviewed in accordance with the policy. Staff had not provided an opportunity for people or relatives to feedback on the types of activities they would like to inside or outside of the home. For example, there were no resident or relative meetings and people and relatives were not asked to take part in care plan reviews. The provider told us, "We are a small home with a small number of residents and relatives and consider that informal chats either in person or on the telephone are a better way of communicating than having formal resident or relative meetings." We were unable to find records of any informal chats during our assessment and the provider did not provide us with any evidence to support their comments. This meant the provider could not be assured people's preferences were sought and were regularly reviewed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.