Updated 24 August 2017
The Coventry Walk-in Centre is located within the City of Coventry Healthcare Centre in Coventry and is operated by Virgin Care Coventry. They are commissioned to provide minor illness and minor injury services by Coventry and Rugby Clinical Commissioning Group.
The service opened in 1999 and provides urgent care services between 8am and 10pm 365 days a year, including public holidays. The walk-in service is available to any patient who is entitled to receive NHS treatment in the UK, including those not currently registered with a GP. In the past 12 months the service had seen an average of 4,000 patients per month.
The premises is fully accessible to wheelchair users. It is served by the local bus network and there is accessible parking including dedicated disabled spaces.
The service is nurse-led supported by a full time GP and a part-time salaried GP. The clinical team are supported by a pool of agency staff who regularly work at the walk-in centre. All clinical staff working at the service are able to prescribe medicines (GPs or Advanced Nurse Practitioners (ANPs)). There is a minimum of two clinical prescribing staff on duty at any one time up to a maximum of seven at busy periods, such as bank holidays. This includes a mix of female and male practitioners. The part time salaried GP and the agency GPs who work at the service are also employed at local GP services in the Coventry area. The clinical staff are supported by a registered manager, an assistant manager, a regional operations manager and a team of reception and administrative staff.