20 and 22 June 2017
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at the Coventry GP Walk-in Centre on 20 and 22 June 2017. Overall the service is rated as good.
Our key findings across all the areas we inspected were as follows:
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The service had clearly defined and embedded systems to minimise risks to patient safety.
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There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
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The service was aware of the requirements of the duty of candour and systems ensured compliance with this.
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Patients told us they were treated with dignity and respect and were involved in their care and decisions about their treatment.
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Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
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There was a clear leadership structure which encouraged a culture of openness and accountability. Staff told us they felt supported by management.
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The service proactively sought feedback from staff and patients, which it acted on.
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The service had good facilities and was well equipped to treat patients and meet their needs.
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Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice