Updated 21 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by an Inspector.
Service and service type: Endwood Court Road is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
What we did:
Before the inspection, we reviewed information we had received about the service since the last inspection. This included any notifications we had received from the service and feedback we requested from external agencies including the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We also spoke with commissioners and relevant teams for updates on their monitoring and oversight of this service.
The information shared with CQC indicated potential concerns about the management of ligature risks. This inspection examined those risks and the safety of the premises.
During our inspection we spoke with three people using the service, the deputy manager, the service project lead (responsible for managing the service) and an agency staff member. We also spoke with two visiting healthcare professionals. After our inspection we spoke with two permanent support workers over the phone. We sampled records related to four people’s support, medicines records, feedback forms and other records related to the quality and safety of the service. Some information we requested was not available to view during our inspection, including the training matrix and recruitment files. We received this evidence after the inspection.