12 March 2019
During a routine inspection
People’s experience of using this service:
Systems were not always effective to ensure the quality and safety of the service although people told us they felt safe using the service.
People spoke positively about the support they received. People’s circumstances and support needs were known to staff.
People were treated with care and respect, and they were involved in planning their support to help promote positive outcomes.
The service promoted people’s wellbeing, choice and independence.
People and staff spoke positively about how the service was run.
More information is in the full report.
Rating at last inspection: Good (May 2017)
Why we inspected: This inspection was planned based on the previous inspection rating but was brought forward due to concerns known to CQC.
Enforcement / Follow up: We identified a breach of the Health and Social Care Act (Regulated Activities) Regulations 2014 around good governance. After our inspection, we shared our inspection findings with the commissioning team that arranges referrals to the service to support ongoing improvements.
We did not take enforcement action on this occasion because shortly after our inspection, the provider submitted an application to de-register. We will continue to monitor this provider and service until the de-registration process is complete.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk .