Updated 5 September 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 5 and 6 July 2017 and was announced. We gave the provider 24 hours’ notice that we would be visiting the service. This was because Choice Support Stockport provides a domiciliary care service, and we needed to make arrangements to speak with people using the service and staff and have access to records. The inspection was carried out by one adult social care inspector.
Before the inspection we reviewed information that we held about the service and the service provider. This included safeguarding and incident notifications which the provider had told us about. Statutory notifications are information the provider is legally required to send to us about significant events such as accidents, injuries and safeguarding notifications.
We also reviewed the Provider Information Return (PIR) that the provider had completed in May 2017. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection we visited two shared house and collected evidence about the experience of people who use the service. We spoke with three people who used the service, seven support workers, the registered manager, a service manager and the administrator and members of the Stockport advocacy team. Following the inspection we spoke with three relatives of people who used the service.
We reviewed five support worker personnel files, records of support worker and a new service manager recruitment checks, records of staff training and supervision and the care records of six people using the service. We also reviewed a sample of people’s medicine records, records relating to how the service was being managed such as records used by the provider to monitor and assess the quality of the service being provided.
Following this inspection we received information from the local authority adult social care commissioning team and National Health Service (NHS) local authority community nurse who confirmed they had no concerns about the services that were being provided.