5 July 2017
During a routine inspection
Choice Support Stockport is part of Choice Support which is a national social care charity providing support for up to 63 people with learning disabilities, autistic spectrum conditions, physical disabilities and other associated needs. People using the service lived in supported tenancies. Three tenancies are located in Congleton in Cheshire and 14 are located in Stockport. At the time of our inspection 61people were using the service.
A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Procedures were in place to minimise the risk of harm to people using the service. Support workers were trained in how to report any issues of concern regarding people’s safety and welfare.
People received their medicines safely and as prescribed by their doctor.
Support workers were recruited following a safe and robust process to make sure they were suitable to work with vulnerable people.
People were supported by sufficient numbers of support workers to support them to participate in their daily activities within their home or in the local community.
Risk screening tools had been developed to reflect any identified risks and these were recorded in people’s support plans. The risk screening tools gave support workers clear instructions about what action to take in order to minimise risks.
People’s health needs were monitored and individual health action plans were in the process of being reviewed and updated.
The local advocacy service were currently assisting or acting on behalf of some people who used Choice Support Stockport services. This helped to ensure people’s voices are heard on issues that are important to them.
People using the service were provided with a complaints procedure in a format suitable to support people with a learning disability to understand how the complaints process worked.