The Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 2 quality statements out of 5 within the caring key question. We found improvements had been made since the previous inspection on 14 June 2023. This meant people felt well supported, cared for and treated with dignity and respect. Systems were in place to ensure people were treated with kindness, compassion and dignity, promoting their independence and responding promptly to individual needs.

This service scored 55 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were treated as individuals by staff that knew them well. People told us how they were supported by staff to understand and manage their individual health needs. People's religious beliefs were catered for and people told us they had choices, such as when to go to bed.

Staff told us people were treated as individuals and they knew people they were supporting very well and how they wanted to be cared for. One staff member told us, “It is my second family.” Staff were aware of people’s religious and cultural preferences and worked to meet these.

We saw that people’s rooms were personalised with photographs and items that were important to them. A whiteboard was available in the foyer, that contained information regarding activities, daily menu options and other information such as the weather, the date and when the next relatives meeting was to be held. Menus were displayed, and we saw that pictures of meals were available to aid people’s decision making re meals. People’s needs and preferences were displayed in the kitchen to ensure all staff were aware of these. A range of activities were advertised around the home, including movie night, 1 to 1 chats, hand and nail care, music and dance, games, armchair exercises and an external entertainer weekly.

Care plans included person centred information regarding people’s personal, cultural, social and religious needs. They provided guidance to staff on how best to support people, what they could do for themselves, and what staff were required to help them with. Care files also included an “All about me” document, reflecting people’s wishes and preferences regarding their care. Language within care plans were dignified and respectful.

People were supported in ways that promoted their independence, choice and control. People told us they could choose how they spent their day, when they showered, what they ate and what activities they liked to participate in. A relative described how support provided by staff had promoted and increased their family members independence.

There was a range of pictorial signage displayed, helping people to navigate their way around the home. We observed staff providing people with choices about where they sat, what they wanted to eat and drink and supporting people to be as independent as possible. People’s friends and family visited the home during the site visit and we saw that they were made welcome by staff. Call bells were available in people’s rooms so they could get support from staff when they needed it. A poster was displayed advised that information was available in different formats if necessary. The rating from the last inspection was displayed in the foyer, providing clear information to people to help make decisions regarding care choices.

Care plans observed promoted independence and how best to support people to maintain their independence,

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.