The Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 3 quality statements out of 7 within the responsive key question. We found improvements had been made since the previous inspection on 14 June 2023. This meant people’s needs were being met. Systems were in place to ensure people received person-centred care. People were listened to and provided with information. People and family members told us they felt the service was responsive. We did however observe care plans that did not reflect plans people had made or made with family members to prepare for their future, including at the end of their life.

This service scored 50 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were involved in the reviews of their care and had opportunity to make any changes as required. People told us they received person centred care and had choices regarding their care, such as what meals they would like and what activities they participated in. Comments included, “I have done surveys to give feedback", "I have discussed [family member's] care plan and am kept informed of any changes”, “I get asked for my feedback probably monthly, we have a chat” and “There is enough food and always a choice of meals.”

Staff told us they knew people and their needs well and one staff member described person centred care as “Care that is based around the resident and the abilities and needs.”

Observations of peoples rooms that they were personalised to their own liking and preferences. Care plans detailed information on how people wanted and preferred to be supported, how to promote their independence and to support where required. We observed in care plans that people were involved in their own decision making and creating care plans as well as participating in review of care meetings and having 1:1 meetings with the management team.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they had access to healthcare advice whenever they needed it and could access support as and when needed. One person told us, “I have a call bell in my room to get staff attention if I need it and they come quickly.” There was an adapted washroom available and one person told us, "There is a new shower and it is great, nice and warm."

Staff told us people get the care they need when they need it and do not have to wait for support. Staff do not feel they are rushed and told us that the management team would always be there to support and offer guidance in the event of any emergencies. When people need additional one to one support, or extra care when they are cared for in bed, this is always provided. Staff told us they worked well together to cover any sickness when needed to ensure people’s needs would be met.

The provider helped to ensure people were able to access support when they needed it. For example, calls bells were available in people’s room for them to gain staff attention when required. Adaptations had also been made to the environment to ensure the home was accessible. For instance, there was a lift to all floors, an accessible wet room so all people could access a shower regardless of their care needs and pictorial signs within the home to help people navigate their way around as independently as possible. Information could be provided in different formats if needed.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Care plans did not reflect plans people had made or made with family members to prepare for their future, including at the end of their life.