Lifeways Community Care Ltd (Leicester)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff knew people well and overall people received personalised care and support. Staff told us how they supported people with interest, hobbies and activities by listening to and acting upon people’s wishes and known preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Relatives were positive that people were involved as fully as possible in their care and support and were respected and listened to by staff.

Staff told us they supported people to be involved as much as possible in their care and support. This involved encouraging people, supporting choice making and promoting people’s independence. Staff told us about people’s different communication methods and preferences and how communication support plans and guidance were used effectively to support people as much as possible to express their wishes.

There were systems and processes in place to gain feedback from people using the service and their relatives. The provider had a complaints procedure in place. We saw examples of policies and guidance being available in a format that was accessible to all. The registered manager told us people had advocates to support them in ensuring they are listened to and involved.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.