PHC Home Care Limited

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

PHC Home Care Ltd is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of this assessment, they supported 8 people who received personal care. The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

We conducted this assessment to follow up on concerns we identified at the last inspection. These included breaches of Regulations relating to safe care and treatment and good governance. The last rating for this service was requires improvement (published 16 April 2020). At this assessment we found some improvements had been made to medicines management systems, but these systems were not yet effective. We also found that there was a still a lack of audit systems in place to help identify shortfalls. Sufficient improvements had not been made and the service remained in breach of regulations in relation to medicines management and good governance.

Assessment activity started on 30 January 2025 and ended on 7 February 2025.

There was a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service operates.

We assessed quality statements from the safe, caring and well-led key questions. The overall rating for the service remains requires improvement. Medicines were not always managed effectively. There were insufficient systems to support oversight and governance at the service. Care records included details about potential risks to people. Staff were recruited safely. Staff spoke positively about working at the service.

People's experience of this service

Feedback we obtained indicated that people and relatives were satisfied with the care and support provided by the agency. People told us they felt safe and comfortable in the presence of care staff. They said care staff were kind, attentive and caring.

People were encouraged to maintain and regain their independence to support them living well in their home. People and their relatives had confidence in the service and told us communication was positive. They were complimentary about how the service was managed and said that management were approachable and responsive.

We spoke with 1 person who received care from the agency and 3 relatives of people who received care and support. We also spoke with 7 members of staff which included the nominated individual, registered manager, senior care staff and care staff. Staff we spoke with felt supported by their colleagues and management.

We did not manage to speak with any external professionals as part of this assessment.