PHC Home Care Limited

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.



We assessed a limited number of quality statements in this key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good.

Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service promoted people’s independence and emphasised the importance of people having choice and control over their own care and support. For example, the service arranged physiotherapy support for a person who expressed that they wanted to improve their mobility. A relative told us, “[Care staff] do everything to try and encourage [family members] to be independent.”

People and relatives told us care staff were kind and caring. A person said, “The carers are caring. They are fantastic.” A relative told us, “Staff are very caring.”

Staff had established positive and caring relationships with people they supported and their relatives. Staff knew people's routines and understood people’s preferences. Staff promoted people’s independence and encouraged them to do as much as possible for themselves.

People’s independence levels were recorded in their care plans, so staff knew where they needed assistance and when and how to encourage them.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.