The Gables Care Home

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Requires improvement

• Well-led

  Requires improvement

Our view of the service

Date of assessment: 30 July to 13 August 2024. We visited the service unannounced on 30 July 2024. We found the provider was in breach of regulation in good governance. The Gables Care Home is a residential home registered to support up to 23 people. They support older people, including those living with dementia. At the time of this assessment there were 14 people living at the service. During this assessment, we found the provider did not have effective systems to monitor and improve the quality of the service. Although there was a wide range of activities for people to engage in, these were not always tailored for people with higher support needs. This meant some people were observed to spend long periods of time with little stimulation and movement. People’s care plans had not always been reviewed regularly or when their needs changed. We found areas of the home whereby improvements were needed, such as the décor throughout. The provider’s systems to determine the level of staff needed at the service were not reviewed and kept up to date. The provider did not have effective systems in place to ensure safe administration of medicines. In instances where CQC have decided to take civil enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. We have asked the provider for an action plan in response to the concerns found at this assessment.

People's experience of this service

During the assessment, we spoke with 5 people and 10 relatives. People overall were satisfied with the level of care they received from The Gables. People and relatives told us they felt the home was safe and staff knew them well. Relatives told us they were not always kept informed, and they felt communication from the home could be improved. People and their relative’s told us they were not involved in their care plans or reviewing of their care needs. We were informed of a safeguarding concern during our conversation with one relative. We immediately reported this to the local authority safeguarding team under our duty of care.