The Gables Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. We saw staff and people shared warm and kind interactions with one another. A wide range of activities were offered to people, although these were not always tailored to people with higher support needs.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were offered choices, and these were respected. People and their relatives told us visitors were welcomed and there were no restrictions on when people could visit.

A key worker system was used and. the registered manager told us this allowed staff to get to know people, including their likes, dislikes and how they wished to be cared for. We were told how people were involved in the activities schedule and some people also chose to do talks on their history, sharing their past experiences.

Activities were held throughout the day. For example, a live musician, quizzes and religious hymn readings. We observed activities largely for people who were able to verbally interact, however, we did not see how people with higher care needs received additional support in this area.

The provider had an activity board within the lounge area. This displayed a range of different activities. We were not able to see how the provider had adapted activities to meet people’s varied needs. Records of activities we reviewed showed involvement from the same people most days. There was no information on how additional support was provided to people with higher support needs. For example, people living with dementia.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.