• Doctor
  • GP practice

Rowner Surgery

Overall: Good read more about inspection ratings

143 Rowner Lane, Gosport, Hampshire, PO13 9SP (023) 9251 3143

Provided and run by:
Rowner Surgery

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 11 October 2018

Rowner Surgery is located within the Rowner Health Centre which is a purpose built premises, that also houses a dental practice and provides a base for the community staff including health visitors. The practice is based on two floors with consulting rooms on each level with accessibility for all patients as there is a lift for access to the first floor.  There is also a large car park surrounding the building.

The practice currently has approximately 7,100 patients registered and is open from 8am until 6.30pm Monday to Friday. There are currently two male GP partners working at the practice. In addition there is a regular locum male GP on a Tuesday and a regular locum female GP who assists with Family planning services.  This in total is the equivalent of 2.25 full time GPs. There are also two advanced nurse practitioners who are in the practice every day totalling 46 hours per week, one part time practice nurse (18 hours) and a visiting local diabetes nurse.  In addition the practice has a practice manager, an operational practice manager, a dedicated data quality lead, a medical secretary, a reception co-ordinator and seven reception staff. 

Nationally reported data shows the practice has a higher than average number of registered patients aged under 18 and lower than average registered population over 65 years old. The data also shows income deprivation in the area to be at four on a scale of one to 10 (one being the highest level of deprivation and 10 the lowest).

The practice offers a range of treatments, including minor surgery in collaboration with another practice, as well as e-consultations and telephone consultations. The practice also offers extended hours opening until 8.15pm on a Thursday evening. In addition registered patients can make appointments with the local GPEA (GP Extended Access) clinic for any weekday evening and Saturday mornings. 

The practice has a general medical services contract to provide healthcare and is contracted by the Fareham and Gosport, South East Hants Clinical Commissioning Group. 

We inspected the only location: Rowner Health Centre, 143 Rowner Lane, Gosport, Hampshire, PO13 9SP.

The practice is registered with the Care Quality Commission (CQC) to provide the regulated activities of: Treatment of disease, disorder and injury, Diagnostic and screening procedures, Family planning, Maternity and midwifery and Surgical procedures.

Overall inspection

Good

Updated 11 October 2018

This practice is rated as Good overall. (Previous rating from August 2017 – Requires Improvement)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Rowner Surgery on 11 September 2018. This inspection was carried out to check if the practice had made the improvements they told us they would make to address a breach of regulation identified when last inspected in August 2017.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Recall systems had been reviewed and streamlined to improve the uptake of health reviews for patients with long term conditions.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • The practice was active in forward planning to maintain delivery of high quality care.

The areas where the provider should make improvements are:

  • Monitor and evaluate changes in service delivery introduced on the day of inspection. Ensure the changes are effective and sustainable.
  • Review the follow up systems used to encourage uptake of national cancer screening programmes.
  • Continue to review the means of encouraging patients with carer responsibilities to register as a carer to seek the support the practice has on offer.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.