- GP practice
Rowner Surgery
Report from 12 July 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment was from 16 August 2024 to 26 September 2024 this included an on site assessment and further discussions. The assessment was prompted in part by information shared with CQC that indicated potential concerns about the culture of the practice. The practice was fully supportive of the assessment, which examined those risks. The assessment did identify a breach of regulations.
People's experience of this service
We reviewed feedback received from people sent directly to the Commission, the results of the practice patient surveys and the national GP patient survey. People reported difficulties contacting the practice over the telephone. However, their overall experience with the service was positive and were complimentary regarding staff conduct and responsiveness.