Rowner Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness, empathy and compassion. Staff listened to people to build an understanding and appreciation for what mattered to them, they cared about people, how they were treated and supported. Their privacy and dignity was respected. Every effort was made to take their wishes into account and respect their choices, to achieve the best possible outcomes for them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they had confidence in the health professionals who provided their care. They were treated with kindness, empathy and compassion and had their privacy and dignity respected.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were listened to, their needs, views and wishes understood. Staff had access to information needed to assess and support people in discussions about their immediate needs. Staff knew how to recognise when a person’s health may deteriorate, and they may require help or support. Staff had access to appropriate tools and technology to respond to emergencies.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.