Thanet House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found the service to be caring. We saw evidence to support people were treated with compassion, kindness, dignity and respect. People were involved with their treatment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were treated with kindness, dignity, and respect. Staff took time to ensure people were involved in social activities such as going shopping, going to cafés and local events. One person told us, "We're going shopping in [town] tomorrow. it's very busy there. I like going to the café nearby, I like to go out." A person told us, "I like it here, people are friendly, and I do feel safe, nobody hassles me. I can get up and shower when I want, I like the cooking and choosing a film [to watch]"

Staff told us they enjoyed working at the service. One staff member told us they were there because they wanted to help people

We sought feedback from the local authority, but no response was received.

We observed staff interacting in a caring and patient manner with people. Staff appeared to get on well together. Managers were seen to be engaging with staff and people, which created a friendly homely environment.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.