Archived: 128 Suez Road

Updated 30 September 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 31 August 2017 and was unannounced. The inspection was carried out by one inspector.

We looked at information we held about the service and reviewed notifications received by the Care Quality Commission (CQC). A notification is information about important events which the service is required to send us by law. The registered provider completed a Provider Information Return (PIR) and we used this information to assist with the planning of the inspection. The PIR is a form that asks the registered provider to give some key information about the service, what it does well and improvements they plan to make.

We spoke with four people to gain their views of the service. We spent time observing the care provided by staff when assisting people during the day.

We looked at records in relation to two people’s care. We spoke with the registered manager, team leader and two care staff. We looked at records relating to the management of risk, medicine administration, staff recruitment, training and systems for monitoring the quality of the service.

Updated 30 September 2017

128 Suez Road provides personal care and accommodation for up to eight people who have a learning disability. Six people were living at the service on the day of our inspection.

This unannounced inspection was undertaken on 31 August 2017 by one inspector. This was the first inspection of the service since Voyage 1 Limited became the registered provide in November 2016.

A registered manager was in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff knew how to respond to possible acts of harm and knew how to reduce risks to people. There were enough staff who had been recruited properly to make sure they were safe to work with people.

Medicines were stored and administered safely.

People were cared for by staff who had received the appropriate training and had the skills and support to carry out their roles. Staff members understood and complied with the principles of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received a choice of meals and staff supported them to eat and drink where needed. People were referred to health care professionals when needed and staff followed the advice that these professionals gave them. People's personal and health care needs were met and care records guided staff in how to do this

Staff were caring and kind and treated people with respect. People's right to privacy was maintained by the actions and care given by staff members.

People were supported with enough social stimulation that they needed throughout the day including hobbies, interests and activities.

Complaints were investigated and responded to and people knew who to go to, to do this.

Staff worked well together and were supported by the management team. The monitoring process looked at systems throughout the service, identified issues and staff took the appropriate action to resolve these.

Further information is in the detailed findings below.