31 August 2017
During a routine inspection
This unannounced inspection was undertaken on 31 August 2017 by one inspector. This was the first inspection of the service since Voyage 1 Limited became the registered provide in November 2016.
A registered manager was in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff knew how to respond to possible acts of harm and knew how to reduce risks to people. There were enough staff who had been recruited properly to make sure they were safe to work with people.
Medicines were stored and administered safely.
People were cared for by staff who had received the appropriate training and had the skills and support to carry out their roles. Staff members understood and complied with the principles of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People received a choice of meals and staff supported them to eat and drink where needed. People were referred to health care professionals when needed and staff followed the advice that these professionals gave them. People's personal and health care needs were met and care records guided staff in how to do this
Staff were caring and kind and treated people with respect. People's right to privacy was maintained by the actions and care given by staff members.
People were supported with enough social stimulation that they needed throughout the day including hobbies, interests and activities.
Complaints were investigated and responded to and people knew who to go to, to do this.
Staff worked well together and were supported by the management team. The monitoring process looked at systems throughout the service, identified issues and staff took the appropriate action to resolve these.
Further information is in the detailed findings below.