Riverview Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Without exception, relatives told us people were treated fairly, and their rights were respected. A relative told us, “Staff are very caring and can’t do enough to give the residents their best life.” A person told us, “There used to be a stairlift here, they put it in when someone needed it, but the new resident who came for a sleepover doesn’t need it, so it was taken away. It’s our friend moving in, it’s very exciting.” Staff told us they worked to uphold people’s human rights in their day-to-day support of people and each other. A staff member said, “This home is a family, and I wouldn’t want to work anywhere else. I know what to do if any issue arises and if residents need more care or change as they get older, we could ask the registered manager for equipment and training in anything we need.” Policies and procedures underpinned working practices within the service. People’s goals and intended outcomes were detailed and were known to staff.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.