Background to this inspection
Updated
16 July 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Malindi Care Service provides care and support to people living in a supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a registered manager, who was also the provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Notice of inspection
We gave the provider 72 hours’ notice as we needed to be sure that the provider would be in the office to support with the inspection. The inspection took place on 1 July 2019.
What we did
Before the inspection, we reviewed relevant information that we had about the service such as the last inspection report.
During the inspection, we spoke with the registered manager. We reviewed documents and records that related to people’s care and the management of the service. We reviewed care plans, which included risk assessments and staff files, which included pre-employment checks. We looked at other documents such as training and quality assurance records.
After the inspection, we spoke with a relative of a person that used the service and two staff for their feedback about the service.
Updated
16 July 2019
About the service
Malindi Care Service provides care and support to people living in a supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
People’s experience of using this service
Care plans contained suitable and sufficient risk assessments to effectively manage risks and keep people safe. Pre-employment checks had been carried out to ensure staff were suitable to support people. Safeguarding procedures were in place to ensure people were safe and there were appropriate number of staff to support people when required.
Since our last inspection on 19 December 2018, staff had completed essential training to perform their roles effectively and staff felt supported in their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care from staff who were kind and compassionate. Staff treated people with dignity and respected their privacy. Staff had developed positive relationships with the people they supported. They understood people’s needs, preferences, and what was important to them. People were encouraged to be independent and to carry out tasks without support.
Care plans were person centred and included people’s support needs. Care plans had been reviewed regularly to ensure they were accurate. People went on holidays and participated in activities.
Systems were in place for quality assurance and quality monitoring to ensure people received high quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
At our last inspection on 19 December 2018, we did not rate the service due to lack of evidence (published 16 January 2019).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.