About the service Malindi Care Service provides care and support to people living in a supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
People’s experience of using this service
Care plans contained suitable and sufficient risk assessments to effectively manage risks and keep people safe. Pre-employment checks had been carried out to ensure staff were suitable to support people. Safeguarding procedures were in place to ensure people were safe and there were appropriate number of staff to support people when required.
Since our last inspection on 19 December 2018, staff had completed essential training to perform their roles effectively and staff felt supported in their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care from staff who were kind and compassionate. Staff treated people with dignity and respected their privacy. Staff had developed positive relationships with the people they supported. They understood people’s needs, preferences, and what was important to them. People were encouraged to be independent and to carry out tasks without support.
Care plans were person centred and included people’s support needs. Care plans had been reviewed regularly to ensure they were accurate. People went on holidays and participated in activities.
Systems were in place for quality assurance and quality monitoring to ensure people received high quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
At our last inspection on 19 December 2018, we did not rate the service due to lack of evidence (published 16 January 2019).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.