Crowley Care Homes Ltd - St Annes Care Home Also known as St Annes Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

During the inspection we observed staff treating people with kindness and respect. People provided positive feedback about how staff supported their independence. However, People’s care plans lacked detail about people’s choices and needs.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People provided positive feedback about how staff supported their independence and supported them to have choice and control over their own care. One person said, “The staff are really helpful and always make sure I have my feet up.” This person told us they preferred to spend time in their bedroom, and this was respected. No restrictions were placed on visiting and people’s relatives told us they were made to feel welcome when they visited their loved one. People were supported to access advocacy services to support them with decision making.

Staff were able to describe how they supported people to maintain their independence. The registered manager described how one person enjoyed doing domestic chores and staff supported them to go into the kitchen to help with the washing up. A member of care staff said, “[Person] recently arrived, if you put the commode next to them, they can use it themself, which encourages their independence.” Staff told us they supported people to make their own choices. One member of staff told us, “People's preferences are recorded in their care plans, but I will verbally ask people as well, to see if things have changed. We can always ask seniors and managers if we need to know something else.”

We saw staff supported people to make their own choices and provided them with suitable options. For example, people chose where they had their meals and where they spent their time. The staff worked as a team and were kind, caring and polite to people.

People’s care plans lacked detail about people’s choices and needs. For example, in relation to how they liked to spend their time and how staff should support them to maintain their independence. Where people had known risks in relation to their mental health, care plans did not describe how staff should support them to promote their mental and emotional wellbeing. Daily care notes did not detail how staff supported people to make their own choices or promoted people’s independence. It was not possible to understand from the daily care notes whether people were spending their time in the way their wanted to.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We received mixed feedback from staff about how the management supported their wellbeing. Some staff did not feel well supported or listened to. However, other staff said their well being was supported and promoted.

The provider had processes in place to promote staff well being in the service, for example staff surveys, supervision and team meetings. However, the processes in place had not resulted in all staff feeling supported in their role.