Brompton House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment we rated this key question good. At this assessment we assessed a total of 4 quality statements from this key question, and the rating has remained good. This meant people felt well-supported, cared for and treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff were kind towards them and would ensure they felt safe and comfortable. One person said, “The staff are very good, nice and do everything they can to help you.” While another person said, “As far as I’m concerned, they [staff] are caring people. They chat to me, and I chat to them, we meet halfway, all makes it a pleasant job.” Relatives told us staff were also kind towards them. One relative said, “There are some lovely carers; I’ve watched them with the residents." While another relative said, “The carers seem to go the extra mile to support [person’s name]. Genuine personal care.” People were supported to maintain relationships with those important to them. One relative said, “The family come on a regular basis. Visitors are welcomed and offered tea and coffee.” People were treated with dignity and respect by staff who understood their needs well. Staff ensured people were supported in their best interests and in a dignified way. Language used both towards people and in their care records was appropriate and respectful. Health care professionals were positive about the care and support people received in the home. One professional said, “We find [staff] to be approachable, friendly, supportive to both ourselves and the residents at the home. [We] feel that they are caring towards the residents from our observation.” We saw staff were attentive to people’s needs and responded to their requests for support in a timely manner. Staff showed care and affection towards people. We saw times where staff would sit and chat with people about topics which interested them.

People’s individual needs and preferences were understood by staff who supported them, and this was reflected in their care, treatment, and support. One person said, “[Staff] are very kind, and we have a bit of a joke now and again. They make you cakes for special occasions. They made me a cake for my anniversary and my birthday and shared it out with other people.” Staff told us they worked hard to support people and meet their individual needs. The interim manager told us they had regular conversations with families and invited them in to discuss any queries or concerns they had. We saw staff supported people sensitively and staff interaction with people was positive. Care records were very detailed and inclusive of people’s views and wishes. This enabled staff to support them in the way they wished to be supported to live full and active lives.

People told us they were involved with decisions about their care, such as what time they wished to go to bed and get up in the morning. One person told us “I am as independent as I can be as long as the doctor sanctions it. I can suit myself and nobody argues. I can go out in the grounds for a walk anytime.” A relative told us they raised their concern with the interim manager that their family member was not being supported in the morning at their preferred time. They told us that since raising this, improvements had been made, and their family member was now supported in the morning in line with their preference. Staff understood people’s individual needs well and how they wished to be supported day to day. Staff understood people’s rights and worked with them to promote positive outcomes. One staff member who was newer to the service said, “I read their care plan to know what people want. I ask colleagues as well. The staff I ask know people.” We saw people were given choices throughout the day. Staff gave people choices around their meals and how they wished to spend their time. People moved freely around the home. Care plans contained information for staff to promote people’s independence in areas such as mobility and communication. Regular reviews were held involving people and their relatives to discuss any changes or suggestions. Where changes had taken place relatives and staff confirmed this had remained consistent.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us there had been improvements in how they were supported in their role. One staff member told us how the staff rota had been changed so shifts were manageable and felt this had been “really good for everyone.” All staff we spoke with found the management team to be approachable, listened to what they had to say, and acted where improvements or suggestions were made. Staff were aware there would be further management changes as the manager was interim. We spoke with the area director and interim manager about this. They confirmed they were aware, and were in the process of recruiting a new manager who would be right for the home. The provider had made improvements since our last assessment, to ensure systems were in place to support and engage with staff. There was an open-door policy in the office and staff could access the office at any time to speak to management.