Brompton House Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment we assessed a total of 6 quality statements from this key question and the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Improvements had been made to people’s experience of the care and treatment they received from the staff. Staff told us the training and support was very good and gave them the skills they needed to deliver people’s care and treatment to them. A newer staff member told us they had attended training courses and shadowed an experienced staff member for a couple of weeks before they began supporting people. Records held details of important information about health and social care professionals who would be involved in people's care.

Improvements had been made to people’s experience of the care and treatment they received from the staff. Staff told us the training and support was very good and gave them the skills they needed to deliver people’s care and treatment to them. A newer staff member told us they had attended training courses and shadowed an experienced staff member for a couple of weeks before they began supporting people. Records held details of important information about health and social care professionals who would be involved in people's care.

People’s records held details of important information for health and social care professionals contact details who would be involved in people's care. People told us they had support from staff to access external healthcare services. One person told us, “I have had a hospital appointment, and [staff] came with me and they even packed me some sandwiches and a drink.” The deputy manager told us the previous registered manager had strong relationships with external professionals, and since their departure in September 2024, they were working to develop their positive working relationships with external professionals going forward. The interim manager and area director confirmed meetings had been arranged with external professionals to discuss how best to move forward with their engagement. External health care professionals were positive about how staff worked alongside them to ensure people had the best health outcomes. Systems were in place to ensure details and correspondence from health and social care professionals who were involved in people's care remained up to date and relevant.

People were well cared for. All people we spoke with felt staff knew them well enough to recognise when they were not themselves. One person said, “If you have anything wrong and you are not feeling well, they will get a doctor or a nurse in. They do recognise if I am feeling off colour.” While another person said, “You can tell [staff] if you are not feeling well, and they do listen, and they will sort out a nurse for you.” Staff shared examples of how they supported people to live healthier lives. For example, putting prompt measures in place for a person who was found to be losing weight. The provider had systems in place to ensure people had access to health and social care services as and when they needed them.

People experienced good outcomes because of the support provided to them. All staff we spoke with said they thought standards of care were good, which led to positive outcomes for people. Feedback from external healthcare professionals confirmed they had no concerns about how people’s care and support was currently being managed. The management team monitored people's care and support as well as any specific health care needs, such as diabetes or weight loss. Care plans were reviewed and updated whenever there were any changes in a person’s care needs.

People felt staff respected their wishes and listened to them. One person told us, “Yes, you do have a choice. You can choose when you get up or go to bed. I like to be in bed by 8:30ish [pm]. If you want to make a phone call, they will bring you the phone. I like to phone [person’s name] twice a day.” While another person said, “‘I can do most things I want to; they don’t say you can’t do this or that.” We heard staff seeking consent prior to providing support. Relatives told us they were involved in certain decisions in line with people's best interests. Staff had a good understanding of people’s individual capacity to make decisions about their care and support. We saw staff promote and respect people's choices. Records showed multi-disciplinary teams had been contacted and involved in this aspect of people's care. The provider had systems in place for assessing and recording people’s capacity. The provider was working in line with the principles of the MCA.