Oakwood Bungalows

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received person-centred care which met their individual needs. Leaders and staff supported people to experience equity in care.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Relatives confirmed their loved ones were supported to access the local community. One person told us they enjoyed going out in the car with staff.

Leaders and staff understood how to recognise discrimination and inequality that could disadvantage people using the service. Leaders told us they had not come across situations where people who used the service were discriminated against. Staff developed good relationships with the local community, including the local shop and a cafe where people went to regularly. Staff had access to transport to make community access easier for people.

People were supported to access care, treatment and support when they needed to and in a way that worked for them. The management team and staff were alert to discrimination and inequality and supported people to ensure there were no barriers or delays in accessing care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.