Alyson House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The service worked with people to provide care that was person centred and promoted people’s health well-being and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were involved in identifying how they wished to be supported. Each person had a keyworker who worked closely with them to ensure their care was tailored to their needs.

Before people came to live at the service, the registered manager completed a full assessment of their needs to ensure they could be met. Care and support were regularly reviewed, and adjustments made when needed.

Care was planned to support people’s independence and was person centered and tailored to their needs. Communication needs were assessed, and people were supported with their preferred way of communicating. This included easy read, pictures, and objects of reference. Health assessments were in place including hospital passports should people need these to attend hospital appointments or health reviews.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People’s consent was obtained for their care and support. Where appropriate family and advocates were involved in making decisions on people’s care and support. Staff listened to people and where they could, supported their choice to make decisions about how they wished to live their lives.

Staff Had received training in the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). Staff understood the need to gain consent from people for care and to encourage people to make decisions for themselves. Where people were unable to do this best interest decisions were in place.

The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The MCA requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible. People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the MCA. In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS).