The Care Quality Commission
  • Dentist
  • Dentist

Greg Gossayn Dental Surgery

71 Marchmont Street, London, WC1N 1RE (020) 7833 1024

Provided and run by:
Mr Gregory Gossayn

Important:

We served warning notices on Mr Gregory Gossayn on 23 January 2025 for failing to meet the regulations related to safe care and treatment and good governance at Greg Gossayn Dental Surgery.

All Inspections

During an assessment under our new approach

We carried out this announced on-site assessment on 15 January 2025. We found the practice had not met all regulations. The practice did not have effective systems to manage risks. In particular, the risks associated with fire safety and radiation safety. Recruitment procedures did not reflect current legislation and patients’ care and treatment was not always provided in line with current guidance. Infection control procedures did not fully align with national guidance. There was ineffective leadership and the service lacked a culture of continuous improvement. Patients’ consent to care and treatment was not always obtained in line with legislation and guidance. However, patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Greg Gossayn Dental Surgery is in the London Borough of Camden and provides private dental care and treatment for adults and some children. There was step-free access to the practice through the use of a portable ramp. The practice had 2 treatment rooms. During the assessment we spoke with the principal dentist and the dental nurse, who was also the receptionist. The provider was not complying with 3 regulations. Full details of the regulations the provider was not meeting are within the assessment findings below. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. We have asked the provider for an action plan in response to the concerns found at this assessment.

30 August 2013

During an inspection looking at part of the service

This inspection followed a visit we made to the provider on the 7 June 2013, when we had noted some issues which had a minor impact on the care and treatment people received. These related to respecting and involving people who used the service and to supporting workers. We set compliance actions, requiring the provider to take steps to comply with Regulations 17 and 23 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.

On the 2 August 2013, the provider sent us a plan of the actions intended to meet the requirements of the regulations. We carried out this inspection to check on the actions taken. We looked at records relating to people's treatment and other records regarding the service and discussed matters with the practice manager. We found that improvements had been made and that the provider had taken sufficient and appropriate action to meet the requirements of the regulations.

7 June 2013

During an inspection looking at part of the service

This report is a follow up to our report published in March 2013. We had inspected this provider on the 1st March 2013. We noted some issues which had minor or moderate impacts on people using the service. These related to respecting and involving people who use the service, the care and welfare of people who use the service, cleanliness and infection control, supporting workers and record keeping. We set various compliance actions requiring the provider to take steps to comply with Regulations 9, 12, 17, 20 and 23 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.

Following our visit in March, we had asked the provider to send us an action plan setting out what would be done to meet the requirements of the regulations. The action plan was received on the 14th May. We made a further visit on the 7th June 2013 to check on the action the provider had taken to meet the requirements of the regulations. We found that improvements had been made and that the provider had taken appropriate and sufficient action to comply with Regulations 9, 12 and 20. However, we noted that some issues of concern remained and have set further compliance actions relating to respecting and involving people who use the service (Regulation 17) and supporting workers (Regulation 23).

1 March 2013

During a routine inspection

Patients were complimentary about the practice they said that the staff were "excellent". They felt that they were treated with respect and dignity. They told us they were "fully informed" about the choices, costs, alternatives and possible outcomes of their treatment.

The practice was friendly and welcoming. However the staff told us that they were not all registered with the General Dental Council, they could not demonstrate that they were well trained and up to date with their continued professional development. There was lack of organization in the practice, management tasks such as audits had not been carried out which meant that they could not demonstrate that the service was safe for patients who use it.