Greg Gossayn Dental Surgery

Judgements

• Safe

  Not all regulations met

• Effective

  Not all regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Not all regulations met

Our view of the service

We carried out this announced on-site assessment on 15 January 2025. We found the practice had not met all regulations. The practice did not have effective systems to manage risks. In particular, the risks associated with fire safety and radiation safety. Recruitment procedures did not reflect current legislation and patients’ care and treatment was not always provided in line with current guidance. Infection control procedures did not fully align with national guidance. There was ineffective leadership and the service lacked a culture of continuous improvement. Patients’ consent to care and treatment was not always obtained in line with legislation and guidance. However, patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Greg Gossayn Dental Surgery is in the London Borough of Camden and provides private dental care and treatment for adults and some children. There was step-free access to the practice through the use of a portable ramp. The practice had 2 treatment rooms. During the assessment we spoke with the principal dentist and the dental nurse, who was also the receptionist. The provider was not complying with 3 regulations. Full details of the regulations the provider was not meeting are within the assessment findings below. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. We have asked the provider for an action plan in response to the concerns found at this assessment.

People's experience of this service

We asked the practice to encourage patients to share their views of the service with us before our assessment. We received feedback from 3 patients. On the day of our assessment, we saw patient feedback from a further 4 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “I have been a patient for many years and always had the best of care, both for regular checks and emergency care.” Patients commented positively about the standards of cleanliness. One patient said, “The surgery is always very clean.” Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. One patient told us, “Reception is very welcoming and keep you informed of your forthcoming appointment. They are brilliant at fitting you in when you need an urgent appointment.” Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. One patient said, “[The principal dentist] explains everything in detail and gives you options.” Another patient said, “[The principal dentist] has always been very diligent in his work giving very clear information on any treatment that is necessary.” They were involved in decisions about their care.