Sublime Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider gave people opportunities to feedback about their care. People’s equality and diversity needs were assessed and staff took action to ensure people were not discriminated against.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were empowered to give feedback about their experience of care. One person told us, “I have had a questionnaire in the past, which I have filled in and returned. I had no suggestions or recommendations so I haven’t needed to see anything change.” People also told us that care staff adapted their communication to meet the needs of people who spoke other languages. One person told us, “The carers make a real effort, mum doesn't speak English and the carers have tried to learn some key words so she can understand.”

Staff understood how to adapt people’s care according to specific cultural needs and wishes. One member of staff told us, “Some people have cultural/religious beliefs which affect how they like their personal care to be done. Some people also like to have personal care from people with an understanding of their culture and religion.”

There were a range of policies, procedures and systems in place to ensure people’s care, treatment and support promoted equality, removed barriers or delays and protected people’s rights. Staff received equality and diversity training to ensure people and staff were treated equally. People’s equality and diversity needs were detailed in their care plans if required. People were supported to achieve good health outcomes. Each person had an emergency profile which contained essential personal information which could be shared with other healthcare professionals in the event of a medical emergency. The provider worked in partnership with health and social care professionals and supported people to access healthcare services as well as timely referrals for care reviews if and when people’s needs changed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.