Braywood Gardens

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as inadequate. At this assessment, the rating has changed to good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Overall, feedback from people was positive. We were told, “They’re all [staff] very caring and will follow up on things we ask." However, one person said, “Most are ok but one or two are not so caring.” Staff undertook their duties with kindness, compassion and they promoted people’s dignity. They knew people well. Staff were observed to speak about people in a kind and compassionate way during handovers and general communications.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. There was a range of activities taking place in the home that people could choose to take place in. The service also ran regular resident and relative meetings where people could discuss any changes they would like the service to make.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care plans included how best to support people in line with their preferences and further details such as how they like to be dressed and their preferred wake times. People told us that staff encouraged them to help with personal care if they were able and in deciding what they wished to do with their time. One person told us, “They let me do as much as I can all by myself and I come and go where I want in the day. No one makes me do anything.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were observed to provide care and support promptly in a dignified and supportive manner. During the inspection, staff were able to tell inspectors in detail about the needs of the people they supported and demonstrated they knew people well. Staff told us there were enough staff to meet people’s immediate needs in a timely way. One staff member said, “Staffing levels loads better. I don't think there are really difficult times in the days where we struggle at the moment.” Staff were responsive to people’s needs. Call bells were answered promptly, and people were regularly reviewed by staff. We observed staff worked in an unhurried manner, and anticipated people’s needs where they were known. Staff took time to speak with people and asked how they were. This led to staff having a greater understanding of the support needs of a person in that moment and allowed them to know how best to assist them with their needs. A staff member told us, “I know my residents well on my unit. You can see from facial expression and body language if they need something, and they can't tell us.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Systems and processes were in place to support staff in their role, for example through regular supervision and staff meetings. Staff told us they felt supported by managers at the service, and they were able to raise concerns confidently. Staff told us they all support each other and now work well as a team. On staff member told us, “They [management] are happy to listen and work through the problems with you.”