Braywood Gardens

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At the last assessment, this quality statement was rated good. This key question continues to be rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People and their relatives had the opportunity to feed back to the service any suggestions for improvements they wished to share through regular resident and relative meetings. During the assessment, staff were observed to support people as individuals. Staff said staffing was sufficient to allow them to get to know people and understand their wishes and needs. We observed people were treated in a person-centred way. Staff approached and communicated with people appropriately, and empowered people to make decisions about how they wanted to spend time, and how they wanted their support to be provided.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Professionals told us the provider worked well with them, sharing information promptly and implementing recommendations where needed. One professional told us, “Things are much, much improved. I enjoy coming into here. The staff are friendly, welcoming and approachable. They engage with us more now. We do a virtual ward round they are always prepared.”

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People’s care plans were regularly reviewed and updated as people’s needs and preferences changed. The provider actively sought the views of people using the service, their relatives and staff. Some families told us they had felt the need to use the complaint process, either historically or more recently. More recent problems had been resolved promptly under the new management. One person told us, “I reported to the manager about my uncle and safeguarding concerns. He’s frail, and carers needed to handle him gently and slowly. He [the manager] had a meeting with staff and it was all handled very well. The carer concerned has learnt a lot and now been retrained.” Families felt able to raise any issues or contribute ideas at the relatives’ meetings and these were listened to and acted upon if necessary. One person said, “We can ask him [registered manager] anything and he’ll listen. At a recent relative meeting I brought up about having a dementia speaker to come and explain what we can expect. He [the registered manager] is arranging one and also an online version for people that can’t make a meeting.”

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.