Beech House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. One person said, “I love the staff. They are fun.” A relative told us, “All the staff are very professional and really kind. I have no criticism at all.” Staff spoke about those they supported with kindness and compassion.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. For example, one person desired to learn a specific skill. Staff acted promptly to support this person and to motivate them to achieve their goal.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to be independent. Their individual care and support plans outlined what they could do themselves, what they needed assistance with and how they could build on their existing skills with encouragement. One relative told us their family member had progressed beyond their expectations and were now living a great life where they could do so much for themselves.

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People were involved in the development of their individual care and support plans. Their personal needs and preferences were recorded, known and promoted by staff supporting them.

The service cared about and promoted the wellbeing of their staff, supported and enabled staff to always deliver person-centred care. The provider had policies and procedures in place to support staff wellbeing. For example, they had gender specific health and wellbeing policies to support staff and make reasonable adjustments in the workplace.