Beech House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. People, relatives and staff were engaged in discussions and decisions about the running of Beech House. This included regular surveys on care, resident meetings and staff engagement meetings and forums. Everyone we spoke with felt their thoughts and opinions were welcomed and valued by the provider.

The service had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. All those we spoke with were positive about the management team and felt engaged by them in all aspects of the care delivered.

The service fostered a positive culture where people felt they could speak up and their voice would be heard. People and relatives were encouraged to provide feedback on the service they received. They felt confident this was heard and acted on. The outcomes of recent surveys were provided, in a style which met people’s individual communication needs, outlining how the provider had responded to ideas and suggestions.

The service valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who work for them. People were supported by a staff team who felt valued by the provider. One staff member said, “I think this is a good provider. They look after us well and train us, so we are better prepared to help others. We can make suggestions at meetings and our views are valued and respected.”

The service had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They act on the best information about risk, performance and outcomes, and share this securely with others when appropriate. The provider had a range of quality tools they used to ensure good care was provided. This included health and safety checks, fire checks and regular audits on people’s medicines to ensure they received their medicines safely and as prescribed.

The service understood their duty to collaborate and work in partnership, so services work seamlessly for people. They share information and learning with partners and collaborate for improvement. People benefited as the management team had established good links with community-based facilities including GPs district nurses and physiotherapy services.

The service focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contribute to safe, effective practice and research. For example, the management team reviewed incidents, accidents or near miss occurrences to see if anything could be done to improve people’s experience of care.