Adina Home Care Services

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People's needs were assessed and planned for. They were able to express their choices and be involved in planning and reviewing care. People's capacity to consent had been assessed. The staff worked with external professionals to provide care and support which reflected best practice. They supported people to stay healthy and monitored their health and wellbeing.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People using the service and their relatives told us they had been involved in the assessments of their needs and care planning. Their comments included, ''They go through the care plan periodically to make sure it is correct'' and ''If we need changes there is a lot of flexibility.''

Staff told us people's needs were clearly recorded in care plans, so they knew how to care for them. The registered manager told us they regularly reviewed care with people.

Care records included clear and detailed assessments of needs. The provider helped people plan objectives, goals and describe how they wanted to be cared for.

People felt their needs were well met and reflected how they expected to be cared for and treated.

Staff told us they had undertaken training to understand about best practice. This included training about dementia, autism and people with a learning disability. They explained how this had supported good practice in their roles. One staff member told us, ''I am grateful for the training as I looked after a person who had conditions and I know I was able to help them.'' The registered manager told us they kept informed about industry best practices and shared this information with staff.

Care plans were well designed and incorporated good practice guidelines. The provider kept themselves informed about changes in legislation and guidance.

People told us the provider had worked with other professionals involved in their care, helping to share information when needed.

The registered manager explained they worked closely with commissioners and local healthcare teams. They accessed learning from other companies and health professionals.

The provider had received positive feedback from external professionals which they shared with us. This included confirmation that staff had made timely referrals when they identified changes in people's needs. A local authority commissioner explained, ''Adina Care have been working [with the local authority] for several years and have shown themselves to be dependable and have a diverse staff team that supports [us].''

There were regular team meetings where managers shared information and guidance. They supported staff through a range of different communication systems to help make sure they worked consistently in a way which reflected the organisation's procedures.

People using the service and their relatives told us staff would accompany them to appointments if needed. They told us staff liaised with others and helped to keep them healthy.

Staff monitored people's healthcare needs and skin integrity. They reported any concerns and the provider made sure people received the appropriate help.

Care plans included information about people's health conditions; as well as fact sheets about these. This information helped ensure staff knew how to safely care for people and meet their needs.

People using the service and their relatives told us staff monitored them and checked their wellbeing.

The registered manager explained they had worked with families and others to support people when their health deteriorated. For example, monitoring changes in weight, nutrition, or fluid intake. They said that care workers informed managers about changes and made clear records. Staff completed logs to show how they had cared for people at each visit. These were reviewed by managers. People using the service and family members had access to these records. Information about individual people whose needs had changed was discussed at management meetings so they could plan for these changes.

People using the service and their relatives told us they were given choices and consented to their care.

Staff had training about the Mental Capacity Act 2005 and understood about how to support people to make decisions.

People's mental capacity had been assessed. The provider had worked with people's representatives to help make decisions in their best interests when needed. People had signed consent to their care plan. Staff offered people choices and their decisions were respected.