Adina Home Care Services

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

There was a positive culture based on meeting individual needs. Staff were able to speak up and felt the service was well managed. The provider worked in partnership with others to assess, monitor and improve the quality of the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff spoke positively about the company and their experience working there. They understood and shared the providers vision and values. Some of their comments included, ''It is a flexible job'', ''It is a rewarding experience to help those in need and provide care and support to improve their quality of life'', ''They motivate me'' and ''I would definitely recommend it as a place to work or for families who need care.''

The provider's values and objectives were an integral part of the work they undertook and formed a basis for providing quality care. Information about these was included in written guides for staff. Staff undertook a range of training and had used this to help ensure procedures were followed and there was good quality care. There were regular meetings so staff could share their experiences and learn together.

Staff told us they liked the registered manager and felt supported.

The registered manager had a good oversight of the needs of individual people and staff. They were suitably qualified and experienced. They had sourced the support of an external consultant to help monitor and improve the quality of the service.

Staff told us they felt well treated and their diversity needs were met. They were supported to celebrate festivals and special events which were important to them.

The provider had procedures to support staff and make sure they had the opportunities they needed. There were suitable procedures for supporting pregnant staff and new mothers, older workers, and those with a disability.

Staff were able to speak up if they had concerns or something went wrong.

Managers had an open-door policy and welcomed feedback from staff. There were procedures for responding to concerns and to support staff to feel confident speaking up.

The registered manager was able to demonstrate how they had improved systems since the last inspection. They had updated their website, improved communication with stakeholders and introduced computerised care and record keeping systems.

The provider's policies and procedures reflected legislation and good practice guidance. They were regularly reviewed. Staff understood them. There were systems to ensure all staff were accountable and shared information with each other and managers.

People told us the agency worked in partnership with healthcare professionals who supported them.

One external partner commented, ''[Adina Home Care] have been accessible and adaptable to the needs of service users and the Local Authority and have also been creative in their care and support.'' We also saw other external professionals had provided positive feedback about partnership working directly to the agency.

The provider organised and facilitated weekly well-being groups for people using the service. People attended these and received basic healthcare checks from a nurse and took part in gentle exercise sessions. The provider had invited partners to participate in their staff development day.

The registered manager told us they had made improvements to the service based on their own quality monitoring, information from others and researching best practice.

The provider undertook a range of audits. They monitored the outcome of these, and we saw improvements were made because of areas identified through audits and feedback from stakeholders. Managers carried out spot checks to observe staff, regular staff supervision and gathered feedback from people using the service through telephone calls, visits, and reviews.