- Homecare service
Premier Carewaiting Limited
Report from 12 January 2024 assessment
Contents
Ratings
Our view of the service
Premier Carewaiting Limited provides care and support to people living in their own home. Not everyone using Premier Carewaiting Limited received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection, there were 24 people using the service. This assessment was carried out without a visit to the location’s office. We used technology such as electronic file sharing to enable us to review documentation. We used an Expert by Experience to get feedback from people and relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. Assessment activity started on 15 January 2024 and ended on 2 February 2024. We looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes. We gave the service 48 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection.
People's experience of this service
We found that robust systems were not in place to ensure staff attended calls on time. We made a recommendation in this area. Risks were identified and assessed to ensure people received safe care. Staff were aware of how to safeguard people from abuse. Pre-employment checks had been carried out to ensure staff were suitable to work with vulnerable people. Staff had been trained in key areas to undertake their roles effectively. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people did not have capacity to consent, staff acted in accordance to legal requirements. People received care from staff who were caring and had a good relationship with them. People were involved in decisions about their care and were encouraged to be independent and to carry out tasks without support. People received person-centred care. Care plans had been reviewed regularly to ensure they were accurate and personalised. Systems were in place to get feedback from people and relatives. Feedback was used to make improvements to the service. Quality assurance systems such as audits were in place to ensure people received personalised and safe care.