Premier Carewaiting Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness and respect. People were involved in decisions about their care. People’s independence were respected and promoted.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us they promoted peoples independence and involved people with decisions when supporting them. A staff member told us, "I do try promote independence like for them to do whatever they can for themselves like washing their back or legs while I watch them ready to help them if needed." The registered manager told us care plans included how independence can be promoted and people were involved in care planning and reviews to ensure they received personalised support based on their preferences.

People were involved in decisions about their care and how they would like to be supported. A person told us, "Yes, I have been involved in all decisions about my daily care support." Another person commented, "Yes, I was involved with all decisions about my support with both the agency and social worker." People also confirmed they were encouraged to be independent when being supported by staff. A person told us, "Yes, I am encouraged to do as much for myself as is possible." Another person commented, "Yes, with help from carers, I am trying hard to remain as independent as possible."

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.