Wollaton Park Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement in the caring key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. The assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains good. People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence. People were supported to understand their rights and how the service would make sure these were respected. People’s friends and families were free to visit them with no restrictions. People were encouraged to take part in activities offered at the service, which helped support their independence, health and well-being.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

During our assessment visit, we observed staff asking for consent from people before carrying out a task for someone. For example, knocking and entering to clean a bedroom, assisting a person to the toilet, transferring people from a wheelchair and offering drink refills. People told us they were supported to have choice and control over their own care. One person told us “Every time they’ll [Staff] ask me, and I hear them doing the same in rooms near me.” People we spoke with told us that staff usually encouraged them to try and do what they felt able to do and maintain some independence. One person said, “I do all that I can myself, staff are happy to leave me to do what I’m able.” People and relatives we spoke with were complimentary about the staff kindness and attitude towards them. We observed some good interactions between staff and people in the communal lounge, engaging in conversations with people. Likewise on the bedroom floors, staff were smiling and talking with people whilst providing support or giving people a wave if passing their bedrooms. One person said, “They [Staff] sit you down if you’re a bit low and will have a chat.” Another person told us how kind staff were, they said, “They are diamonds here. One of the staff will ask me if I want a paper and get it for me from the shop, with a few scratch cards too.” A relative told us, “They’re always laughing with my family member and listening too.”

Staff understood people’s ability to make choices and told us they would always encourage people to make these independently. In relation to one person who experienced challenges with communication, one staff member told us, “I know exactly what [Name] is asking for all the time, I show them different options. Another person lives with hearing impairment. I give the menus to their visitor who signs this to them in British Sign Language, to help them choose.” Staff had completed dignity and respect training since our previous visit and could explain the importance of this in relation to offering choices to people and respecting people’s wishes.

People could easily access their friends and family. There were no restrictions on people having visitors to the service. One relative told us, “They have lengthened the visiting time from 10.30am to 7pm so people can come after work now. They just ask us to avoid mealtimes if possible. We can go in the lounge now which is lovely as we can see the other residents too and chat. We’re looking forward to seeing the musical entertainment on soon.”

Staff had clear guidance on how to support people to be as independent as possible. People were supported to understand their rights by using appropriate ways to communicate. One person required support from a staff member at all times. There was clear guidance on this person’s preferred routines and communication preferences. The guidance also promoted the person’s independence as much as possible.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.