The Care Quality Commission
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Rainbow Care Solutions (Staffordshire)

Overall: Good read more about inspection ratings

Suite 2, Pioneer House, Mill Street, Cannock, Staffordshire, WS11 0EF (01543) 721006

Provided and run by:
Rainbow Care Solutions Limited

All Inspections

During an assessment under our new approach

Date of assessment 20 March to 11 April 2024. We inspected this service due to safeguarding concerns received about how medical emergencies were managed once emergency services had been contacted. People told us they felt safe and staff were kind to them. Risk assessments were not always in place to guide staff how to meet people's clinical needs. Where risks had been assessed, guidance for staff to manage these risks was thorough. People were supported by staff who were well trained and knowledgeable. However, some people reported there was a language barrier with some staff which meant communication was not always effective. Staff felt well supported by the management team. The registered manager disseminated a positive learning culture to staff and was proactive in undertaking competency checks and identifying areas for improvement

20 March 2019

During a routine inspection

About the service: Rainbow Care Solutions (Staffordshire) is a domiciliary care agency. It was providing personal care to 32 people at the time of our inspection. The agency primarily supports older people but is registered to support anyone with care and support needs.

People's experience of using this service: People received a safe service, from staff who were trained and supported in their role. People told us staff were reliable, arrived on time and were not rushed. Where people required it, they were supported to receive their medicines in line with their prescription. Staff understood how to identify and report any safeguarding concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People told us staff were caring and respected their privacy and dignity.

Care plans were in place to give staff the information they needed to support people in line with their preferences. People had the opportunity to provide feedback on the service they received and the provider conducted checks and audits on the quality and safety of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The service was registered in November 2017. This was the service’s first rated inspection.

Why we inspected: This was a scheduled inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.