Abbeyfield Hope Bank View

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Care planning was person-centred. Whilst governance regarding care records and risk assessments needed to improve, the service ensured staff were able to act on people’s changing care needs. Staff acted proactively when needed. People were supported to access care and information in ways that met their personal preferences and needs.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People raised no concerns with regard to inequalities of experience when accessing health and social care. The majority of people we spoke with either arranged their own health appointments or had family support to do so. They confirmed staff were helpful if needed and we saw evidence of staff highlighting the need for people’s care needs to be reviewed when their needs had changed. They then ensured the appropriate health and social care professionals (for instance, nursing, chiropody) were involved to ensure people experienced good outcomes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.