Aspirations Support Bristol

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were provided with support from a caring service, they were treated with dignity and respect. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were provided with support from a caring service. They were fully involved in developing their support plans and relatives were involved if this was the persons wish. It was evident throughout the assessment; people were encouraged to think about future aspirations, make choices and decisions about the support they required and how they wished to live their lives. They had access to various activities of their choice and the local community to promote their independence, health, and well-being. One relative told us, “My relative has a very active and varied life and enjoys meeting up with family and friends. They have an annual review, with staff members, myself, and a social worker. My relative is involved with all decisions made and I have a copy sent to me by the Social Worker about the plans discussed.”

The provider had systems and policies to ensure people’s independence was promoted and their rights and choices respected. People's choices and preferences were included in their support plans. These were regularly reviewed and updated as people's requirements changed. Key workers regularly met with people to discuss if the plans remained effective and meaningful.

Staff understood the ethos around person-centred care and explained how it was important people had choice and control in their lives. Independence was always encouraged and promoted. Staff told us, "I am proud to be part of an ever-growing company and to have built positive relationships with not only our service users but their families too. We have watched people reach their goals, grow in independence, and learn new skills”, “It’s very positive when we see how a service user has gained confidence and in their daily skills” and “I have had the pleasure in building some significant relationships with our service users, working closely with them to build a person-centred support plan relevant to their specific needs.” People were supported to understand their rights. Staff told us using different ways to communicate was paramount to support this. They gave us the following examples about how they supported people as individuals and with respect, “We understand that individuals have different communication preferences and abilities, so we ensure we are using their preferred method. We have some clients that are unable to verbally communicate so we often use other methods such as Makaton or visual aids” and “The best means of communication will be noted in their care plan. For example, if they prefer to have images used to explain what is discussed or perhaps sign language. Where necessary and with the service user’s permission, a speech and language therapist may be invited to facilitate, or an advocate or family member may be involved.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.